Welcome to HxGN SmartNet Status Page for Correction & Online Services. Please select the region, country or service you are interested in inquiring about the status of below.
Online Services - United States & Canada
Operational
Completed -
The scheduled maintenance has been completed.
Mar 31, 05:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 01:00 EDT
Scheduled -
On March 31, 2025 at 1 AM ET we will be performing routine maintenance on the SmartNet NA infrastructure. We hope to keep service interruptions to a minimum as this will be a rolling outage, but please be advised customers may experience some outages during this maintenance window until normal operations resume on March 31, 2025 at 5 AM ET.
Purpose of Maintenance: - General Infrastructure Upgrades - RTN Service Software Upgrades
- The SmartNet North America Team
Mar 29, 13:16 EDT
Completed -
The scheduled maintenance has been completed.
Mar 25, 05:55 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 05:15 EDT
Scheduled -
On March 25 at 5:15 AM ET we will be performing routine maintenance on the SmartNet NA communication infrastructure. This will be a rolling outage affecting individual regions, but not the entire correction services infrastructure. However, please be advised customers may experience brief outages during this maintenance window until normal operations resume on March 25 at 6:15 AM ET.
Purpose of Maintenance: RTN Communication Infrastructure Upgrades
- The SmartNet North American Team
Mar 25, 05:09 EDT