Cluster Outage - [Spain]

Incident Report for HxGN SmartNet

Resolved

Spain , Please be further updated that MU_sites are back online. Alarm has been resolved.
Posted Nov 04, 2026 - 11:56 EST

Update

Spain the ongoing outage on MU_sites still occurs, impacting Cluster 13.

Could you please further check with provider and inform us?
Posted Nov 04, 2026 - 10:04 EST

Update

Spain Please be further informed of another ongoing outage on MU sites, impacting Cluster 13 - VALE-MURC-MANC
Posted Nov 04, 2026 - 09:20 EST

Update

Spain Please be further informed that MU sites are back online.
Posted Nov 04, 2026 - 08:55 EST

Update

We are continuing to investigate this issue.
Posted Nov 04, 2026 - 08:55 EST

Investigating

We have identified a service disruption affecting a specific cluster of reference stations in [Cluster 13 - VALE-MURC-MANC].

Impact on Service: Outage impacting the availability of multiple sites in this area. While broader regional services remain operational, users in the immediate vicinity may experience a loss of network solutions.

Root Cause: Data provider outage
Under Investigation

The HxGN SmartNet Team
Posted Nov 04, 2026 - 08:54 EST
This incident affected: Web Services - Europe (Web Services - SmartNet Spain SBC), RINEX Services - Europe (RINEX Services - SmartNet Spain X-pos API), and Correction Services - Europe (Correction Services - SmartNet Spain).