Update - Real time services for the following areas have been returned to pre-incident service delivery levels. Online services and RINEX services are still offline with HxGN SmartNet Staff continuing to work to return all services to normal operational levels as quickly as possible. If you are still experiencing connection issues, please verify that you are using a domain name to access HxGN SmartNet North America correction services. The domain schema - xx.smartnetna.com - corresponds to the state or province you are working in, where xx is the two character abbreviation for your state or province.
For example:
Arizona - az.smartnetna.com
British Columbia - bc.smartnetna.com
California - ca.smartnetna.com
Georgia - ga.smartnetna.com
Kansas - ks.smartnetna.com
Ontario - on.smartnetna.com
New York - ny.smartnetna.com
Texas - tx.smartnetna.com
.....
Our team has been working diligently to resolve the issue and ensure the stability and security of our services moving forward.
We understand the impact this may have on your operations and sincerely apologize for the inconvenience.
Degraded Performance:
Eastern Canada - PEI will see degraded performance with the remaining areas of Eastern Canada returning to normal service delivery levels
Feb 11, 2025 - 18:19 EST
Update - Real time services for the following areas have been returned to pre-incident service delivery levels. Online services and RINEX services are still offline with HxGN SmartNet Staff continuing to work to return all services to normal operational levels as quickly as possible.
Our team has been working diligently to resolve the issue and ensure the stability and security of our services moving forward.
We understand the impact this may have on your operations and sincerely apologize for the inconvenience.
If you have any questions or concerns, please contact our support team.
Normal Service Delivery Level:
Northeast US
Southeast US
North Central US
South Central US
Northwest US
Southwest US
Western Canada
Degraded Performance:
Eastern Canada - PEI will see degraded performance with the remaining areas of Eastern Canada returning to normal service delivery levels
Feb 11, 2025 - 09:40 EST
Update - Real time services for the following areas have been returned to pre-incident service delivery levels. Online services and RINEX services are still offline with HxGN SmartNet Staff continuing to work to return all services to normal operational levels as quickly as possible.
Our team has been working diligently to resolve the issue and ensure the stability and security of our services moving forward.
We understand the impact this may have on your operations and sincerely apologize for the inconvenience.
If you have any questions or concerns, please contact our support team.
Normal Service Delivery Level:
Northeast US
North Central US
South Central US
Northwest US
Degraded Performance:
Southeast US - Mississippi may still see some degraded performance with the remaining areas of the Southeast US returning to normal service delivery levels
Southwest US - California may still see some degraded performance with the remaining areas of the Southwest US returning to normal service delivery levels
Eastern Canada - PEI will see degraded performance with the remaining areas of Eastern Canada returning to normal service delivery levels
Western Canada - Western Canada may see degraded performance at this time
Feb 10, 2025 - 20:23 EST
Monitoring -
Because of an IT incident affecting the underlying network infrastructure of SmartNet, some of our customers experienced difficulties accessing the GNSS correction service and other SmartNet services earlier this week. This incident is solely operational to the SmartNet services and does not affect customer information. While majority of the RTK services have been fully restored, access to the SmartNet portal, RINEX etc. has not.
Our team has been working diligently to resolve the issue and ensure the stability and security of our services moving forward.
We understand the impact this may have on your operations and sincerely apologize for the inconvenience.
If you have any questions or concerns, please contact our support team at support@smartnetna.com
Feb 08, 2025 - 15:57 EST
Identified - Some customers are still experiencing disruption affecting our SmartNet platform after yesterday’s incident. It is our team’s top priority to restore full functionality as quickly as possible.
We understand the impact this may have on your operations and sincerely apologize for any inconvenience. We will post further updates on this page.
Feb 06, 2025 - 13:03 EST
Investigating - We regret to inform you that underlying network infrastructure of HxGN SmartNet has experienced an IT incident. Customers may be unable to access GNSS corrections and other services.
Our IT team is actively investigating the situation and working diligently to resolve the issue. We understand the inconvenience this may cause and appreciate your patience as we work to restore services safely.
We will provide updates as more information becomes available on the HxGN SmartNet Status Pages. If you have any questions or concerns, please contact our support team.
Thank you for your understanding.
HxGN SmartNet Team
Feb 05, 2025 - 09:51 EST