Resolved -
This incident has been resolved.
Jul 17, 10:31 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 17, 09:22 EDT
Identified -
Please be informed we are experiencing outages across HxGN SmartNet North America due to a communication infrastructure issue. SmartNet Staff are working to resolve the issue.
Regions Affected:
- Northeast US (CT, DE, MA, MD, ME, NH, NJ, NY, PA, RI, VA, VT, WV)
- Southeast US (AL, FL, GA, MS, NC, SC, TN)
- North Central US (IA, IL, IN, MI, MN, NE, ND, OH, SD, WI)
- South Central US (AR, KS, LA, MO, OK, TX)
- Northwest US (CO, ID, OR, UT, WA, WY)
- Southwest US (AZ, CA, NM, NV)
- East Canada (NB, NL, NS, ON, PE, QC)
- West Canada (AB, BC)
Root Cause:
- Communication Infrastructure Issue
- The SmartNet North America Team
Jul 17, 08:36 EDT