HxGN SmartNet North America web services have been restored. Please see the list of services below for a complete accounting of functionality currently available:
HxGN SmartNet Portal - Account Management - Available - Site Information Search Tool - Available - License Renewal Functionality - Available - License Addition Functionality - Available - RINEX Project Tool - See details below - Live Status Map - Available in the next 24 hours - Rover Management / Mapping - Available in the next 24 hours
RINEX Project Tool and XPOS API - Data - Data between February 11 and February 14 - Normal availability as repository is backfilled over the next 24 hours - Data between February 5 and February 10 - Limited to No availability - Data between January 29 and February 4 - Unknown availability at this time - Data older than January 29 - Normal availability as repository is backfilled over the next 48 - 72 hours
Real time services have been operating at pre-incident service delivery levels for >5 days. If you are experiencing connection issues, please verify that you are using a domain name to access HxGN SmartNet North America correction services. You can use the Connection and Configuration guide on the HxGN SmartNet Portal to determine the correct connection details you should be employing.
The only remaining real time service area that is operating below normal service delivery levels is Prince Edward Island in Eastern Canada. We continue to work diligently to return all areas to normal service delivery levels as fast as possible.
Posted Feb 17, 2025 - 17:23 EST
Update
Real time services for the following areas have been returned to pre-incident service delivery levels. Online services and RINEX services are still offline with HxGN SmartNet Staff continuing to work to return all services to normal operational levels as quickly as possible. If you are still experiencing connection issues, please verify that you are using a domain name to access HxGN SmartNet North America correction services. The domain schema - xx.smartnetna.com - corresponds to the state or province you are working in, where xx is the two character abbreviation for your state or province.
For example: Arizona - az.smartnetna.com British Columbia - bc.smartnetna.com California - ca.smartnetna.com Georgia - ga.smartnetna.com Kansas - ks.smartnetna.com Ontario - on.smartnetna.com New York - ny.smartnetna.com Texas - tx.smartnetna.com .....
Our team has been working diligently to resolve the issue and ensure the stability and security of our services moving forward.
We understand the impact this may have on your operations and sincerely apologize for the inconvenience.
Degraded Performance: Eastern Canada - PEI will see degraded performance with the remaining areas of Eastern Canada returning to normal service delivery levels
Posted Feb 11, 2025 - 18:19 EST
Update
Real time services for the following areas have been returned to pre-incident service delivery levels. Online services and RINEX services are still offline with HxGN SmartNet Staff continuing to work to return all services to normal operational levels as quickly as possible.
Our team has been working diligently to resolve the issue and ensure the stability and security of our services moving forward.
We understand the impact this may have on your operations and sincerely apologize for the inconvenience.
If you have any questions or concerns, please contact our support team.
Normal Service Delivery Level: Northeast US Southeast US North Central US South Central US Northwest US Southwest US Western Canada
Degraded Performance: Eastern Canada - PEI will see degraded performance with the remaining areas of Eastern Canada returning to normal service delivery levels
Posted Feb 11, 2025 - 09:40 EST
Update
Real time services for the following areas have been returned to pre-incident service delivery levels. Online services and RINEX services are still offline with HxGN SmartNet Staff continuing to work to return all services to normal operational levels as quickly as possible.
Our team has been working diligently to resolve the issue and ensure the stability and security of our services moving forward.
We understand the impact this may have on your operations and sincerely apologize for the inconvenience.
If you have any questions or concerns, please contact our support team.
Normal Service Delivery Level: Northeast US North Central US South Central US Northwest US
Degraded Performance: Southeast US - Mississippi may still see some degraded performance with the remaining areas of the Southeast US returning to normal service delivery levels Southwest US - California may still see some degraded performance with the remaining areas of the Southwest US returning to normal service delivery levels Eastern Canada - PEI will see degraded performance with the remaining areas of Eastern Canada returning to normal service delivery levels Western Canada - Western Canada may see degraded performance at this time
Posted Feb 10, 2025 - 20:23 EST
Monitoring
Because of an IT incident affecting the underlying network infrastructure of SmartNet, some of our customers experienced difficulties accessing the GNSS correction service and other SmartNet services earlier this week. This incident is solely operational to the SmartNet services and does not affect customer information. While majority of the RTK services have been fully restored, access to the SmartNet portal, RINEX etc. has not.
Our team has been working diligently to resolve the issue and ensure the stability and security of our services moving forward.
We understand the impact this may have on your operations and sincerely apologize for the inconvenience.
If you have any questions or concerns, please contact our support team at support@smartnetna.com
Posted Feb 08, 2025 - 15:57 EST
Identified
Some customers are still experiencing disruption affecting our SmartNet platform after yesterday’s incident. It is our team’s top priority to restore full functionality as quickly as possible.
We understand the impact this may have on your operations and sincerely apologize for any inconvenience. We will post further updates on this page.
Posted Feb 06, 2025 - 13:03 EST
Investigating
We regret to inform you that underlying network infrastructure of HxGN SmartNet has experienced an IT incident. Customers may be unable to access GNSS corrections and other services.
Our IT team is actively investigating the situation and working diligently to resolve the issue. We understand the inconvenience this may cause and appreciate your patience as we work to restore services safely.
We will provide updates as more information becomes available on the HxGN SmartNet Status Pages. If you have any questions or concerns, please contact our support team.
Thank you for your understanding. HxGN SmartNet Team
Posted Feb 05, 2025 - 09:51 EST
This incident affected: Web Services - United States & Canada (Web Services - SmartNet NA Portal), Correction Services - United States (Correction Services - Northeast US, Correction Services - Southeast US, Correction Services - North Central US, Correction Services - South Central US, Correction Services - Northwest US, Correction Services - Southwest US), Correction Services - Canada (Correction Services - East Canada, Correction Services - West Canada), and RINEX Services - United States & Canada (RINEX Services - RINEX Project Tool & XPOS API, RINEX Archival Services).