Service Advisory - HxGN SmartNet North America

Incident Report for HxGN SmartNet

Resolved

This incident has been resolved.
Posted Jul 17, 2025 - 10:31 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 17, 2025 - 09:22 EDT

Identified

Please be informed we are experiencing outages across HxGN SmartNet North America due to a communication infrastructure issue. SmartNet Staff are working to resolve the issue.

Regions Affected:
- Northeast US (CT, DE, MA, MD, ME, NH, NJ, NY, PA, RI, VA, VT, WV)
- Southeast US (AL, FL, GA, MS, NC, SC, TN)
- North Central US (IA, IL, IN, MI, MN, NE, ND, OH, SD, WI)
- South Central US (AR, KS, LA, MO, OK, TX)
- Northwest US (CO, ID, OR, UT, WA, WY)
- Southwest US (AZ, CA, NM, NV)
- East Canada (NB, NL, NS, ON, PE, QC) 
- West Canada (AB, BC)

Root Cause:
- Communication Infrastructure Issue

- The SmartNet North America Team
Posted Jul 17, 2025 - 08:36 EDT
This incident affected: Correction Services - United States (US) (Correction Services - Northeast US, Correction Services - Southeast US, Correction Services - North Central US, Correction Services - South Central US, Correction Services - Northwest US, Correction Services - Southwest US), Correction Services - Canada (CA) (Correction Services - East Canada, Correction Services - West Canada), and Online Services - United States & Canada (RINEX Services - RINEX Project Tool & XPOS API).