Service Advisory - British Columbia

Incident Report for HxGN SmartNet

Resolved

This incident has been resolved.

Posted Mar 29, 2022 - 21:45 EDT

Investigating

We are experiencing service interruptions in the following areas. SmartNet Staff are working on the issue.

Regions Affected:
- West Canada - British Columbia, primarily Vancouver Island

Root Cause:
- SN Cloud Infrastructure has lost communications to a limited number of sites

- The SmartNet North America Team

Posted Mar 29, 2022 - 20:15 EDT

This incident affected: Correction Services - Canada (CA) (Correction Services - West Canada).